ProSight Specialty Insurance

  • Customer Care Associate

    Job Locations US-NJ-Morristown
    Posted Date 2 weeks ago(12/2/2019 9:51 AM)
    Job ID
    2019-2121
    # of Openings
    1
    Category
    Customer Experience
  • Overview

    We are always looking for talented and driven candidates who combine strategic thinking, creativity, and pragmatic execution to drive results to join our team. Although we are not actively recruiting for this position, we aim to keep a steady flow of qualified candidates in our pipeline. Feel free to submit your resume here, and once the job opens, a recruiter will be in touch! 

     

    As a Customer Care Associate on our Customer Experience team, you are the voice of ProSight. You are at the front line, anticipating the needs of ProSight’s customers, keeping them informed, and ensuring their issues are handled with confidence and ease. You have an optimistic, pleasant and helpful demeanor which leaves a positive and lasting impression on everyone you interact with.  Your ability to stay organized and balance multiple tasks at once allows you to provide exceptional service while successfully completing additional responsibilities in a timely manner.  When faced with hectic situations you think quickly on your feet and have the ability to problem solve without breaking a sweat. In addition to being organized, you possess the strong business judgment and communication skills needed to interact with a variety of people in different situations   The core hours for this position can be 8am-5pm or 9am-5pm based on departmental needs, but there is also responsibility to cover the 12pm-8pm shift on several occasions monthly as needed.

    Responsibilities

    • Manage incoming contact center phone lines, assisting with caller inquiries in an energetic, articulate, knowledgeable, and courteous manner. (Inquiries cover claims and billing inquiries with possible expansion into other areas over time)
    • Intake first notice of loss details for system processing, both electronically and by phone
    • Assist customers with providing status updates on claims, bills, payments, and other inquiries
    • Handle outbound calls to obtain additional information or follow up when needed
    • Collect and report data while handling calls to obtain critical information
    • Collaborate closely with the CX leadership to evaluate insights and information collected. Be proactive and vocal in identifying and championing ways to improve the customer experience
    • Initiate customer follow up calls and surveys to measure customer satisfaction
    • Handle additional adhoc responsibilities and special projects related to the Contact Center

    Qualifications

      • Strong communication and people skills with the ability to interact effectively with customers
      • Positive attitude and willingness to do what it takes to deliver exceptional results
      • Proactive, assertive nature ensuring issues are resolved effectively, timely, and with confidence
      • Self-starter capable of working independently or with a team
      • Excellent organizational skills and attention to detail
      • Multi-tasks effectively with ease, speed, and accuracy without sacrificing professionalism
      • Problem solver that thinks creatively to achieve results
      • Possesses the ability to handle a high volume of calls in a fast paced environment
      • Demonstrates a desire to be challenged and willingness to learn new things
      • Prior customer service experience and/or bilingual a plus

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed