As a Customer Care Associate on our Customer Experience team, you are the voice of ProSight. You are at the front line, anticipating the needs of ProSight’s customers, keeping them informed, and ensuring their issues are handled with confidence and ease. You have an optimistic, pleasant and helpful demeanor which leaves a positive and lasting impression on everyone you interact with. Your ability to stay organized and balance multiple tasks at once allows you to provide exceptional service while successfully completing additional responsibilities in a timely manner. When faced with hectic situations you think quickly on your feet and have the ability to problem solve without breaking a sweat. In addition to being organized, you possess the strong business judgment and communication skills needed to interact with a variety of people in different situations The core hours for this position can be 8am-5pm or 9am-5pm based on departmental needs, but there is also responsibility to cover the 12pm-8pm shift on several occasions monthly as needed.