As a member of our Customer Experience Billing & Collections team, the individual in this position is responsible for supporting billing, collections and reconciliation processes, on an assigned Agency book of business.
Ownership of timely collections, including past due accounts, and subsequent reconciliation
Timely and thoroughly responds to agent/customer inquiries.
Deep understanding of assigned agency book and ability to monitor payment trends and ensure processes are being followed, or escalated when appropriate.
Maintain accurate and complete records concerning collection activity on all accounts.
Resolve discrepancies and submit request for adjustments and corrections as necessary.
Maintain, generate and analyze daily and monthly closing reports.
Ability to analyze reports to ensure collections activities are optimizing cash flow while appropriately prioritizing efforts.
Knowledge of collection procedures and documentation.
Knowledge of applicable insurance products / programs.