ProSight Specialty Insurance

  • Billing & Collections Specialist

    Job Locations US-NJ-Morristown
    Posted Date 3 months ago(4/1/2019 10:42 AM)
    Job ID
    # of Openings
    Customer Experience
  • Overview

    As a member of our Customer Experience Billing & Collections team, the individual in this position is responsible for supporting billing, collections and reconciliation processes, on an assigned Agency book of business.    



    • Ownership of timely collections, including past due accounts, and subsequent reconciliation
    • Timely and thoroughly responds to agent/customer inquiries.
    • Deep understanding of assigned agency book and ability to monitor payment trends and ensure processes are being followed, or escalated when appropriate.
    • Maintain accurate and complete records concerning collection activity on all accounts.
    • Resolve discrepancies and submit request for adjustments and corrections as necessary.
    • Maintain, generate and analyze daily and monthly closing reports.
    • Ability to analyze reports to ensure collections activities are optimizing cash flow while appropriately prioritizing efforts.


    • Knowledge of collection procedures and documentation.
    • Knowledge of applicable insurance products / programs.
    • Solid planning & organizational skills: time-management, prioritization & attention to detail.
    • Strong math and analytical skills to identify, research and resolve problems.
    • Demonstrated ability to work at high levels of productivity and quality.
    • Customer focused attitude and skills to resolve inquiries quickly and effectively.
    • Strong verbal & written communication skills.
    • Strong negotiating skills with difficult inquiries.
    • Demonstrated initiative to complete assignments and obtain results.
    • Ability to work in a team environment.
    • Ability to work independently on multiple tasks.
    • Knowledge of computer equipment, system applications and vendor software.
    • Demonstrates innovative spirit to actively seek out new opportunities to improve processes and retain our competitive advantage.


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