ProSight Specialty Insurance

  • Billing & Collections Specialist

    Job Locations US-NJ-Morristown
    Posted Date 3 months ago(4/1/2019 10:42 AM)
    Job ID
    2019-2031
    # of Openings
    1
    Category
    Customer Experience
  • Overview

    As a member of our Customer Experience Billing & Collections team, the individual in this position is responsible for supporting billing, collections and reconciliation processes, on an assigned Agency book of business.    

    Responsibilities

     

    • Ownership of timely collections, including past due accounts, and subsequent reconciliation
    • Timely and thoroughly responds to agent/customer inquiries.
    • Deep understanding of assigned agency book and ability to monitor payment trends and ensure processes are being followed, or escalated when appropriate.
    • Maintain accurate and complete records concerning collection activity on all accounts.
    • Resolve discrepancies and submit request for adjustments and corrections as necessary.
    • Maintain, generate and analyze daily and monthly closing reports.
    • Ability to analyze reports to ensure collections activities are optimizing cash flow while appropriately prioritizing efforts.

    Qualifications

    • Knowledge of collection procedures and documentation.
    • Knowledge of applicable insurance products / programs.
    • Solid planning & organizational skills: time-management, prioritization & attention to detail.
    • Strong math and analytical skills to identify, research and resolve problems.
    • Demonstrated ability to work at high levels of productivity and quality.
    • Customer focused attitude and skills to resolve inquiries quickly and effectively.
    • Strong verbal & written communication skills.
    • Strong negotiating skills with difficult inquiries.
    • Demonstrated initiative to complete assignments and obtain results.
    • Ability to work in a team environment.
    • Ability to work independently on multiple tasks.
    • Knowledge of computer equipment, system applications and vendor software.
    • Demonstrates innovative spirit to actively seek out new opportunities to improve processes and retain our competitive advantage.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed