As a member of our Customer Experience Billing & Collections team, the individual in this position is responsible for supporting billing, collections and reconciliation processes, on an assigned Agency book of business.
Ownership and management of a wide array of billing and collections matters which can range in complexity.
Reconciliation and analysis of premium accounting activity to ensure completeness and accuracy
Timely collections, including past due accounts, on accounts with little to no need for additional internal support for Billing & Collections leadership
Building of relationships with agents and customers to ensure optimal recoveries for ProSight.
Timely and thoroughly responds to agent/customer inquiries while maintaining a positive attitude even in the face of adversity.
Deep understanding of assigned agency book and ability to monitor payment trends and ensure processes are being followed, or escalated when appropriate.
Analysis of data to identify, leverage and act upon business-critical insights (cashflow trends, root cause of problems, process inefficiencies, etc.)
Maintain accurate and complete records concerning collection activity on all accounts.
Independently resolve discrepancies and determine the need to submit request for adjustments and corrections as necessary.
Maintain, generate and analyze daily and monthly closing reports.
Ability to analyze reports to ensure collections activities are optimizing cash flow while appropriately prioritizing efforts.
Identify and implement more efficient and effective procedures while maintaining a high level of accuracy
3-5 years’ experience with billing and collections in a mid to large size organization
Accounting or Finance degree desired
Knowledge of and experience in insurance preferred but not required.
Ability to think creatively, effectively manage time and prioritize work to handle multiple assignments and meet deadlines in a fast-paced environment with experience working in “start-up / get-it-done” environments
Experience owning collections processes and making collections in highly complex situations that involve working with several external parties, including other insurance providers.
Demonstrated experience making a significant impact on reducing receivables