As a Sr. Customer Care Associate on our Customer Experience team, you continue to demonstrate positive growth and a hunger for responsibility. Your intuitiveness allows you to address issues and escalate those that need immediate attention from the appropriate parties. You are creative when exploring possible solutions and articulate your ideas and recommendations with confidence. You are at the front line, anticipating the needs of ProSight’s customers, keeping them informed, and ensuring their issues are handled with confidence and ease. You have an optimistic, pleasant and helpful demeanor which leaves a positive and lasting impression on everyone you interact with. In addition to being organized, you possess the strong business judgment and communication skills needed to interact with a variety of people in different situations. The core hours for this position can be 8am-5pm or 9am-5pm based on departmental needs, but there is also responsibility to cover the 12pm-8pm shift on several occasions monthly as needed.